The agent will check your ticket’s fare conditions and eligibility for voucher issuance. Flexible and refundable tickets typically qualify, but strict non-refundable fares may not. The voucher generally has an expiration date and certain restrictions on usage, which the representative will explain fully during your call. You’ll also receive the voucher code via email for easy future redemption. Calling ensures you avoid any misunderstandings and get a clear explanation of your voucher’s terms and benefits.