Not all tickets are eligible for future vouchers; typically, refundable and flexible tickets qualify more easily. The customer service agent will verify your ticket type, cancellation reason, and explain the terms of voucher usage—such as expiration dates and eligible routes. Future vouchers provide flexibility, allowing you to book flights at a later date without losing your investment.
During the call, confirm how your voucher will be delivered—via email or physical mail—and keep track of the voucher code. This is important to redeem your credit when you book again. The agent can also answer questions about combining vouchers or transferring them if needed. Phone cancellation with voucher issuance is smooth and convenient, especially for travelers with uncertain schedules.